Refund Policy

Refund Policy – PUREVIA

1. Overview

Your satisfaction is important to us. This Refund Policy outlines the conditions under which refunds and returns may be accepted for purchases made on this website.

Please read carefully before placing your order. By completing a purchase, you agree to this policy.

 

 

2. Return Eligibility

Due to the nature of dietary supplements, we can only accept returns under the following conditions:

  • The item is unused, unopened, and in its original sealed packaging

  • The return request is made within 14 days of delivery

  • Proof of purchase is provided (e.g., order number or receipt)

Opened, used, or damaged items cannot be returned for hygiene and safety reasons.

 

 

3. Non-Returnable Items

We cannot accept returns on:

  • Opened or used products

  • Items returned more than 14 days after delivery

  • Items purchased during clearance or final sale promotions

  • Gift cards or digital products (if applicable)

 

 

4. Refund Process

To request a refund, please contact our support team with:

  • Your order number

  • The reason for return

  • Photos of the product (if applicable)

Once your return is approved:

  • You will receive instructions for returning the item

  • You are responsible for return shipping costs

  • Upon receiving and inspecting the return, we will issue a refund to your original payment method

  • Refunds typically appear within 5–10 business days, depending on your bank or payment provider

 

 

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please notify us within 7 days of delivery. We will offer a replacement, store credit, or full refund depending on the situation. Photo evidence may be required.

 

 

6. Lost or Delayed Packages

We are not responsible for delays caused by carriers, customs, or weather conditions. However, we will help you track and resolve shipping issues to the best of our ability.

 

 

7. Chargebacks & Payment Disputes

If you believe you’ve been charged in error, please contact us first to resolve the issue. Initiating a chargeback without contacting our support may result in being blocked from future purchases.

 

 

8. Contact Us

To initiate a return or if you have questions about this Refund Policy, please contact our customer service via the contact form or email provided on the website. We are here to help.